After many years of repeated attempts, I recently received a service connected disability from Veterans Affairs and began treatment at both the State College clinic and the James Van Zandt Veterans Medical Center in Altoona. I found the medical and administrative staffs at both facilities to be helpful, thorough, pleasant and obviously concerned with the care of the veteran. I have had no issues whatsoever with the staff at either location.
It is therefore difficult to just stand by and watch these dedicated individuals take the heat for the current scandal in the VA. It’s not the worker bees that are the problem.
In speaking to a number of other veterans who have had basically the same experience that I have had, it is not the local medical centers and clinics that are the problem, it’s the pervasive attitude of federal entitlement at the regional administration centers that needs to be addressed. Years of telling veterans, “Oh, that’s the wrong form,” or “You need to come back,” with a total lack of concern without any fear of consequences has led to that attitude.
If this administration really wants to clean up the VA, break up that culture and start holding the bureaucrats and administrators responsible in serving our veterans and not themselves.
Edward J. Connor