Stephen L. Carter, a Bloomberg View columnist and Yale professor, had a column in the Centre Daily Times on Aug. 21 titled “ Keeping up with the Comcast fiasco.” It struck a chord with me as we have had similar skirmishes, as have many friends, with Comcast.
We signed a contract with Comcast three years ago, after giving up on the Dish Network and Verizon, at a cost of $119 per month. After a year, it increased to $130, and after two years to $140. Suddenly, it increased to $160 per month with no changes in service.
I didn’t try the call center route as described by professor Carter, but I visited the office on Decibel Road in College Township. After I complained, the clerk said, “No problem, I’ll change it back to $140 per month, but you’ll have to pay the $160 now, and then you’ll have a credit.”
I asked why it was raised, and then changed back with a visit by an angry customer. She said, “Oh, we want to keep you as a customer.” The next month the fee was $140, but there was no credit, and this month it’s back to $160. Do I have to keep driving out there each month to get the fee changed? Or do I do, as professor Carter suggests, “Just yell a lot or don’t pay your bills, and they’ll leave you alone.”
Is there any alternative to having decent wireless, phone service and some TV coverage, or is there such a monopoly in this market that we have to submit to this system? There are certainly more serious problems in this world than Comcast presents, but this one is local and complaining might help.
Susan F. Smith