If West Penn Power is really the good neighbor it claims to be, why does it allow an insurance company such as “HomeServe” to send out regular scary notices to customers on West Penn stationary for protection against electrical repairs without any data on the probability of their occurrence?
How can any homeowner make an intelligent decision about paying an extra $72 annually in the absence of such information?
Although we’re wary of these notices and the relationship between HomeServe and West Penn, we’re also disgusted with the lack of trust so many large corporations generate among the public.
Are we naïve in expecting West Penn Power to treat its customers as adults in providing repair probability estimates?
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Ed and Rosemary Walsh, State College